What data we collect, why we collect it, and how we keep it safe — all explained here in plain English.
Every login, payment, and piece of personal information is secured with bank-grade SSL encryption — completely unreadable to anyone outside.
Joya9 Joya9 does not sell or share your name, phone number, or financial information with advertisers or any other third party.
Your bKash or Nagad PIN and full account number are never stored on Joya9 Joya9's servers — all payment processing is handled directly by the payment gateway.
ID document copies are stored in encrypted storage, regular security audits are conducted, and staff access is strictly limited.
Cookies are used solely for site functionality and security — your identity is never linked to cookie data or passed to third parties.
To view, correct, or delete your personal data, simply reach out to support — we're here to help.
By creating an account or browsing Joya9 Joya9, you are considered to have agreed to this Privacy Policy. Our goal is to be fully transparent with you — what data is collected, why it's collected, and where it goes.
This policy applies to all Joya9 Joya9 services — including the website, mobile version, and live chat support. If you have any questions, contact our support team directly.
Joya9 Joya9 will never ask for your password or mPIN via email or message. If you receive such a request, it's a scam — report it to us immediately.
Joya9 Joya9 collects data in three ways — what you provide directly, what is generated automatically as you use the platform, and what you submit during KYC verification.
| Data Type | What's Included | When It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | During registration & KYC |
| Contact Information | Mobile number, email address | At the time of registration |
| Financial Information | Mobile banking number (partial), transaction history | Deposits & Withdrawals |
| Usage Data | Login time, IP address, device type, betting history | While Using the Platform |
| Cookie Information | Session ID, language preference, login status | For the Browser Session |
We never collect your full mobile banking PIN, bank password, or card number.
Joya9 Joya9 uses your data solely for the following purposes:
We obtain your consent before sending promotional or bonus-related messages. You can withdraw that consent at any time through your account settings or by contacting support.
Joya9 Joya9 has security measures at every level. Beyond SSL certificates, we conduct regular third-party security audits, maintain data backups, and enforce strict access controls for staff.
That said, no system is completely impenetrable. If you suspect unauthorized access to your account, change your password immediately and contact Joya9 Joya9 support.
Joya9 Joya9 does not retain your data longer than necessary. Generally:
If you request permanent account closure, your data will be deleted once the above retention periods have elapsed, unless we are legally required to retain it.
As a Joya9 Joya9 member, you have important rights over your data. Contact our support team and we'll help you exercise them.
To exercise these rights at Joya9 Joya9, please reach out to our support team.
You can submit a request to view the personal information we hold about you.
If any of your information is incorrect or outdated, you can request a correction.
Upon account closure, your data is deleted unless a legal obligation requires us to retain it.
You may request that your data not be used for specific purposes.
You can withdraw your consent for promotional messages at any time.
You can request a copy of your data in a specific format.
Your data is protected, your payments are secure, and support is available 24/7. Open an account today.